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Connect Discord to Gorgias

Build an AI agent that works across Discord and Gorgias, on a schedule or when you click Run.

3 source actions
23 target actions
Reverse direction supported
Start buildingHave us set it up (A$490)Browse Discord integrations

Why Connect Discord & Gorgias?

Read what you need from Discord

Your agent uses Discord's documented actions to pull the records it needs, each time it runs.

Run a Gorgias action

Then it uses one of 23 documented actions, such as Add Ticket Tags, Create Customer, Create Macro.

Test it, then put it on a schedule

Run it once on your own data and check the result. Then set it to run daily, on weekdays or weekly.

Available Triggers & Actions

Discord logo

Discord

Triggers (5)

New Message (Instant)

Emit new event for each message posted to one or more channels in a Discord server

webhook
Message Deleted (Instant)

Emit new event for each message deleted

webhook
New Command Received (Instant)

Emit new event for each command posted to one or more channels in a Discord server

webhook
New Guild Member (Instant)

Emit new event for each new member added to a guild

webhook
Reaction Added (Instant)

Emit new event for each reaction added to a message

webhook

Actions (3)

Send Message

Send a simple message to a Discord channel

Send Message (Advanced)

Send a simple or structured message (using embeds) to a Discord channel

Send Message With File

Post a message with an attached file

Gorgias logo

Gorgias

Triggers (6)

Macro Updated

Emit new event when a macro is updated. See the documentation

polling
New Internal Note

Emit new event when an internal note is created on a ticket. See the documentation

polling
New Macro Created

Emit new event when a macro is created. See the documentation

polling
New Ticket

Emit new event when a ticket is created. See the documentation

polling
New Ticket Message

Emit new event when a ticket message is created. See the documentation

polling
New Updated Ticket

Emit new event when a ticket is updated. See the documentation

polling

Actions (23)

Add Ticket Tags

Add tags to a ticket. See the documentation

Create Customer

Create a new customer. See the docs

Create Macro

Create a macro. See the documentation

Create Ticket

Create a new ticket. See the docs

Create Ticket Message

Create a message for a ticket in the Gorgias system. See the documentation

Delete Macro

Delete a macro. See the documentation

Get Macro

Get a macro by ID. See the documentation

Get Ticket

Get a ticket. See the documentation

Get Ticket Message

Get a specific message from a ticket. See the documentation

List Macros

List all macros. See the documentation

List Messages

List all messages. See the documentation

List Ticket Field Values

List field values for a ticket. See the documentation

List Ticket Messages

List all messages for a specific ticket. See the documentation

List Ticket Tags

List tags for a ticket. See the documentation

List Tickets

List all tickets. See the docs

Retrieve a Customer

Retrieve a customer. See the docs

Send Internal Note

Post an internal note to a ticket on behalf of an agent. See the documentation

Send Public Reply

Post a customer-facing reply to a ticket on behalf of an agent. See the documentation

Set Ticket Tags

Set tags on a ticket. See the documentation

Update Customer

Update a customer. See the docs

Update Macro

Update a macro. See the documentation

Update Ticket

Updates a predefined ticket in the Gorgias system. See the documentation

Update Ticket Field Values

Update field values for a ticket. See the documentation

Integration Features

3 documented Discord actions
23 documented Gorgias actions
Plain-English agent instructions
Daily, weekday or weekly schedule, or run on demand
Execution monitoring
A supported Gorgias to Discord direction

Capability Examples

Discord trigger → Gorgias action

Catalog example
DiscordDiscord

New Message (Instant)

GorgiasGorgias

Add Ticket Tags

Gorgias trigger → Discord action

Reverse direction
GorgiasGorgias

Macro Updated

DiscordDiscord

Send Message

How It Works

1

Connect Apps

Authenticate your Discord and Gorgias accounts

2

Describe the Job

Say what to read from Discord and what to do in Gorgias

3

Choose an Action

Select the documented Gorgias operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Scheduled or On-demand Runs

Runs daily, on weekdays or weekly at a set time, or when you click Run. It does not fire on live Discord events yet.

Automated Actions

Use 23 documented Gorgias actions each time the agent runs.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Describe the job in plain English. The agent picks theDiscord and Gorgias actions it needs.

Your Own Accounts

You connect your own Discord and Gorgias accounts. App connections need a paid plan.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Gorgias logoDiscord logo

Reverse Integration Available

Also connect Gorgias to Discord for bidirectional automation

View Integration
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All Discord Integrations

Explore all available Discord connections

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All Gorgias Integrations

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Ready to Connect Discord & Gorgias?

Build this agent in Mazaal AI and test it on your ownDiscord and Gorgias data.

Start building

Rather not build it yourself? We set up one Discord to Gorgias agent on your accounts for A$490: a 30-minute call, a test on your real data, and 14 days of fixes. Plan billed separately. Email Enod