Connect Discord to Zendesk

Build an AI agent that works across Discord and Zendesk, on a schedule or when you click Run.

3 source actions

24 target actions

Reverse direction supported

Start building Have us set it up (A$490)Browse Discord integrations

Why Connect Discord & Zendesk?

Read what you need from Discord

Your agent uses Discord's documented actions to pull the records it needs, each time it runs.

Run a Zendesk action

Then it uses one of 24 documented actions, such as Add Ticket Tags, Create Ticket, Delete Ticket.

Test it, then put it on a schedule

Run it once on your own data and check the result. Then set it to run daily, on weekdays or weekly.

Available Triggers & Actions

Discord

Triggers (5)

New Message (Instant)

Emit new event for each message posted to one or more channels in a Discord server

webhook

Message Deleted (Instant)

Emit new event for each message deleted

webhook

New Command Received (Instant)

Emit new event for each command posted to one or more channels in a Discord server

webhook

New Guild Member (Instant)

Emit new event for each new member added to a guild

webhook

Reaction Added (Instant)

Emit new event for each reaction added to a message

webhook

Actions (3)

Send Message

Send a simple message to a Discord channel

Send Message (Advanced)

Send a simple or structured message (using embeds) to a Discord channel

Send Message With File

Post a message with an attached file

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling

New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

polling

New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

polling

New Ticket (Instant)

Emit new event when a ticket is created

webhook

New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook

New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

webhook

Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

webhook

Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

webhook

Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

webhook

Ticket Updated (Instant)

Emit new event when a ticket has been updated

webhook

Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search Macros

Search for macros by name. See the documentation.

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation.

Set Custom Ticket Fields

Sets one or more custom field values on a ticket. See the documentation.

Integration Features

3 documented Discord actions

24 documented Zendesk actions

Plain-English agent instructions

Daily, weekday or weekly schedule, or run on demand

Execution monitoring

A supported Zendesk to Discord direction

Capability Examples

Discord trigger → Zendesk action

Catalog example

Discord

New Message (Instant)

Zendesk

Add Ticket Tags

Zendesk trigger → Discord action

Reverse direction

Zendesk

Locale Updated

Discord

Send Message

How It Works

Connect Apps

Authenticate your Discord and Zendesk accounts

Describe the Job

Say what to read from Discord and what to do in Zendesk

Choose an Action

Select the documented Zendesk operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Scheduled or On-demand Runs

Runs daily, on weekdays or weekly at a set time, or when you click Run. It does not fire on live Discord events yet.

Automated Actions

Use 24 documented Zendesk actions each time the agent runs.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Describe the job in plain English. The agent picks theDiscord and Zendesk actions it needs.

Your Own Accounts

You connect your own Discord and Zendesk accounts. App connections need a paid plan.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Reverse Integration Available

Also connect Zendesk to Discord for bidirectional automation

View Integration

All Discord Integrations

Explore all available Discord connections

View All Integrations

All Zendesk Integrations

Explore all available Zendesk connections

View All Integrations

Popular Integrations

View all integrations →

More Zendesk Integrations

View all Zendesk integrations →

Ready to Connect Discord & Zendesk?

Build this agent in Mazaal AI and test it on your ownDiscord and Zendesk data.

Start building

Rather not build it yourself? We set up one Discord to Zendesk agent on your accounts for A$490: a 30-minute call, a test on your real data, and 14 days of fixes. Plan billed separately. Email Enod

Connect Discord to Zendesk

Why Connect Discord & Zendesk?

Read what you need from Discord

Run a Zendesk action

Test it, then put it on a schedule

Available Triggers & Actions

Discord

Triggers (5)

Actions (3)

Zendesk

Triggers (10)

Actions (24)

Integration Features

Capability Examples

Discord trigger → Zendesk action

Zendesk trigger → Discord action

How It Works

Connect Apps

Describe the Job

Choose an Action

Test and Review

Frequently Asked Questions

Is the Discord to Zendesk direction supported?

Does it run the moment something changes in Discord?

Which Zendesk actions are available?

Can I also connect Zendesk to Discord?

Integration Benefits

Scheduled or On-demand Runs

Automated Actions

Provider Authentication

Guided Configuration

Your Own Accounts

Execution Review

Reverse Integration Available

All Discord Integrations

All Zendesk Integrations

Popular Integrations

More Zendesk Integrations

Ready to Connect Discord & Zendesk?