Gorgias integration

Overview

Connect Gorgias with Mazaal AI for Commerce workflows. Build AI-assisted workflows, sync data, and trigger automations across the tools your team already uses.

Available Integrations

View 9 supported integrations →

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Triggers

Actions

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Gorgias integration

Overview

Available Integrations

Triggers

Macro Updated

New Internal Note

New Macro Created

New Ticket

New Ticket Message

New Updated Ticket

Actions

Add Ticket Tags

Create Customer

Create Macro

Create Ticket

Create Ticket Message

Delete Macro

Get Macro

Get Ticket

Get Ticket Message

List Macros

List Messages

List Ticket Field Values

List Ticket Messages

List Ticket Tags

List Tickets

Retrieve a Customer

Send Internal Note

Send Public Reply

Set Ticket Tags

Update Customer

Update Macro

Update Ticket

Update Ticket Field Values

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Gorgias integration

Overview

Available Integrations

Triggers

Macro UpdatedEmit new event when a macro is updated. See the documentation

Macro Updated

New Internal NoteEmit new event when an internal note is created on a ticket. See the documentation

New Internal Note

New Macro CreatedEmit new event when a macro is created. See the documentation

New Macro Created

New TicketEmit new event when a ticket is created. See the documentation

New Ticket

New Ticket MessageEmit new event when a ticket message is created. See the documentation

New Ticket Message

New Updated TicketEmit new event when a ticket is updated. See the documentation

New Updated Ticket

Actions

Add Ticket TagsAdd tags to a ticket. See the documentation

Add Ticket Tags

Create CustomerCreate a new customer. See the docs

Create Customer

Create MacroCreate a macro. See the documentation

Create Macro

Create TicketCreate a new ticket. See the docs

Create Ticket

Create Ticket MessageCreate a message for a ticket in the Gorgias system. See the documentation

Create Ticket Message

Delete MacroDelete a macro. See the documentation

Delete Macro

Get MacroGet a macro by ID. See the documentation

Get Macro

Get TicketGet a ticket. See the documentation

Get Ticket

Get Ticket MessageGet a specific message from a ticket. See the documentation

Get Ticket Message

List MacrosList all macros. See the documentation

List Macros

List MessagesList all messages. See the documentation

List Messages

List Ticket Field ValuesList field values for a ticket. See the documentation

List Ticket Field Values

List Ticket MessagesList all messages for a specific ticket. See the documentation

List Ticket Messages

List Ticket TagsList tags for a ticket. See the documentation

List Ticket Tags

List TicketsList all tickets. See the docs

List Tickets

Retrieve a CustomerRetrieve a customer. See the docs

Retrieve a Customer

Send Internal NotePost an internal note to a ticket on behalf of an agent. See the documentation

Send Internal Note

Send Public ReplyPost a customer-facing reply to a ticket on behalf of an agent. See the documentation

Send Public Reply

Set Ticket TagsSet tags on a ticket. See the documentation

Set Ticket Tags

Update CustomerUpdate a customer. See the docs

Update Customer

Update MacroUpdate a macro. See the documentation

Update Macro

Update TicketUpdates a predefined ticket in the Gorgias system. See the documentation

Update Ticket

Update Ticket Field ValuesUpdate field values for a ticket. See the documentation

Update Ticket Field Values

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