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Connect Gorgias to Anthropic (Claude)

Build an AI agent that works across Gorgias and Anthropic (Claude), on a schedule or when you click Run.

23 source actions
2 target actions
Start buildingHave us set it up (A$490)Browse Gorgias integrations

Why Connect Gorgias & Anthropic (Claude)?

Read what you need from Gorgias

Your agent uses Gorgias's documented actions to pull the records it needs, each time it runs.

Run a Anthropic (Claude) action

Then it uses one of 2 documented actions, such as Chat, List Model Options.

Test it, then put it on a schedule

Run it once on your own data and check the result. Then set it to run daily, on weekdays or weekly.

Available Triggers & Actions

Gorgias logo

Gorgias

Triggers (6)

Macro Updated

Emit new event when a macro is updated. See the documentation

polling
New Internal Note

Emit new event when an internal note is created on a ticket. See the documentation

polling
New Macro Created

Emit new event when a macro is created. See the documentation

polling
New Ticket

Emit new event when a ticket is created. See the documentation

polling
New Ticket Message

Emit new event when a ticket message is created. See the documentation

polling
New Updated Ticket

Emit new event when a ticket is updated. See the documentation

polling

Actions (23)

Add Ticket Tags

Add tags to a ticket. See the documentation

Create Customer

Create a new customer. See the docs

Create Macro

Create a macro. See the documentation

Create Ticket

Create a new ticket. See the docs

Create Ticket Message

Create a message for a ticket in the Gorgias system. See the documentation

Delete Macro

Delete a macro. See the documentation

Get Macro

Get a macro by ID. See the documentation

Get Ticket

Get a ticket. See the documentation

Get Ticket Message

Get a specific message from a ticket. See the documentation

List Macros

List all macros. See the documentation

List Messages

List all messages. See the documentation

List Ticket Field Values

List field values for a ticket. See the documentation

List Ticket Messages

List all messages for a specific ticket. See the documentation

List Ticket Tags

List tags for a ticket. See the documentation

List Tickets

List all tickets. See the docs

Retrieve a Customer

Retrieve a customer. See the docs

Send Internal Note

Post an internal note to a ticket on behalf of an agent. See the documentation

Send Public Reply

Post a customer-facing reply to a ticket on behalf of an agent. See the documentation

Set Ticket Tags

Set tags on a ticket. See the documentation

Update Customer

Update a customer. See the docs

Update Macro

Update a macro. See the documentation

Update Ticket

Updates a predefined ticket in the Gorgias system. See the documentation

Update Ticket Field Values

Update field values for a ticket. See the documentation

Anthropic (Claude) logo

Anthropic (Claude)

Actions (2)

Chat

The Chat API. See the documentation

List Model Options

Retrieves available options for the Model field.

Integration Features

23 documented Gorgias actions
2 documented Anthropic (Claude) actions
Plain-English agent instructions
Daily, weekday or weekly schedule, or run on demand
Execution monitoring

Capability Examples

Gorgias trigger → Anthropic (Claude) action

Catalog example
GorgiasGorgias

Macro Updated

Anthropic (Claude)Anthropic (Claude)

Chat

How It Works

1

Connect Apps

Authenticate your Gorgias and Anthropic (Claude) accounts

2

Describe the Job

Say what to read from Gorgias and what to do in Anthropic (Claude)

3

Choose an Action

Select the documented Anthropic (Claude) operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Scheduled or On-demand Runs

Runs daily, on weekdays or weekly at a set time, or when you click Run. It does not fire on live Gorgias events yet.

Automated Actions

Use 2 documented Anthropic (Claude) actions each time the agent runs.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Describe the job in plain English. The agent picks theGorgias and Anthropic (Claude) actions it needs.

Your Own Accounts

You connect your own Gorgias and Anthropic (Claude) accounts. App connections need a paid plan.

Execution Review

Test the workflow and review provider responses before relying on it in production.

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All Gorgias Integrations

Explore all available Gorgias connections

View All Integrations
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All Anthropic (Claude) Integrations

Explore all available Anthropic (Claude) connections

View All Integrations

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Ready to Connect Gorgias & Anthropic (Claude)?

Build this agent in Mazaal AI and test it on your ownGorgias and Anthropic (Claude) data.

Start building

Rather not build it yourself? We set up one Gorgias to Anthropic (Claude) agent on your accounts for A$490: a 30-minute call, a test on your real data, and 14 days of fixes. Plan billed separately. Email Enod