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Connect Intercom to Discord

Build an AI agent that works across Intercom and Discord, on a schedule or when you click Run.

11 source actions
3 target actions
Reverse direction supported
Start buildingHave us set it up (A$490)Browse Intercom integrations

Why Connect Intercom & Discord?

Read what you need from Intercom

Your agent uses Intercom's documented actions to pull the records it needs, each time it runs.

Run a Discord action

Then it uses one of 3 documented actions, such as Send Message, Send Message (Advanced), Send Message With File.

Test it, then put it on a schedule

Run it once on your own data and check the result. Then set it to run daily, on weekdays or weekly.

Available Triggers & Actions

Intercom logo

Intercom

Triggers (12)

New Companies

Emit new event each time a new company is added.

polling
New Reply From Admin

Emit new event each time an admin replies to a conversation.

polling
New Conversations

Emit new event each time a new conversation is added.

polling
New Reply From User

Emit new event each time a user replies to a conversation.

polling
New Unsubscriptions

Emit new event each time a user unsubscribes from receiving emails.

polling
New Users

Emit new event each time a new user is added.

polling
Lead Added Email

Emit new event each time a lead adds their email address.

polling
New Closed Conversation

Emit new event each time a conversation is closed.

polling
New Conversation Rating Added

Emit new event each time a new rating is added to a conversation.

polling
New Event

Emit new event for each new Intercom event for a user.

polling
New Leads

Emit new event each time a new lead is added.

polling
New Tickets

Emit new event when a new ticket is created in Intercom.

polling

Actions (11)

Add Tag To Contact

Adds a specific tag to a contact in Intercom. See the documentation.

Create Note

Creates a note for a specific user. See the docs here

List Admin ID Options

Retrieves available options for the Admin ID field.

List Assignee ID Options

Retrieves available options for the Assignee ID field.

List Tag ID Options

Retrieves available options for the Tag ID field.

Manage A Conversation

Close/Snooze/Open/Assign a conversation by its ID. See the documentation.

Reply To Conversation

Add a reply or a note to an existing conversation thread. See the documentation.

Retrieve A Conversation

Retrieve a conversation by its ID. See the documentation.

Send Incoming Message

Send a message from a user into your Intercom app. See the docs here

Send Message To Contact

Send a message to a contact in Intercom. See the documentation.

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here

Discord logo

Discord

Triggers (5)

New Message (Instant)

Emit new event for each message posted to one or more channels in a Discord server

webhook
Message Deleted (Instant)

Emit new event for each message deleted

webhook
New Command Received (Instant)

Emit new event for each command posted to one or more channels in a Discord server

webhook
New Guild Member (Instant)

Emit new event for each new member added to a guild

webhook
Reaction Added (Instant)

Emit new event for each reaction added to a message

webhook

Actions (3)

Send Message

Send a simple message to a Discord channel

Send Message (Advanced)

Send a simple or structured message (using embeds) to a Discord channel

Send Message With File

Post a message with an attached file

Integration Features

11 documented Intercom actions
3 documented Discord actions
Plain-English agent instructions
Daily, weekday or weekly schedule, or run on demand
Execution monitoring
A supported Discord to Intercom direction

Capability Examples

Intercom trigger → Discord action

Catalog example
IntercomIntercom

New Companies

DiscordDiscord

Send Message

Discord trigger → Intercom action

Reverse direction
DiscordDiscord

New Message (Instant)

IntercomIntercom

Add Tag To Contact

How It Works

1

Connect Apps

Authenticate your Intercom and Discord accounts

2

Describe the Job

Say what to read from Intercom and what to do in Discord

3

Choose an Action

Select the documented Discord operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Scheduled or On-demand Runs

Runs daily, on weekdays or weekly at a set time, or when you click Run. It does not fire on live Intercom events yet.

Automated Actions

Use 3 documented Discord actions each time the agent runs.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Describe the job in plain English. The agent picks theIntercom and Discord actions it needs.

Your Own Accounts

You connect your own Intercom and Discord accounts. App connections need a paid plan.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Discord logoIntercom logo

Reverse Integration Available

Also connect Discord to Intercom for bidirectional automation

View Integration
Intercom logo

All Intercom Integrations

Explore all available Intercom connections

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All Discord Integrations

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Ready to Connect Intercom & Discord?

Build this agent in Mazaal AI and test it on your ownIntercom and Discord data.

Start building

Rather not build it yourself? We set up one Intercom to Discord agent on your accounts for A$490: a 30-minute call, a test on your real data, and 14 days of fixes. Plan billed separately. Email Enod