Connect OpenAI (ChatGPT) to Zendesk

The Chat API, using the gpt-3.5-turbo or gpt-4 model. See the documentation

Chat using the web search tool. See the documentation

Chat with your models and allow them to invoke functions. Optionally, you can build and invoke workflows as functions. See the documentation

Chat with your files knowledge base (vector stores). See the documentation

Summarizes text using the Chat API. See the documentation

Classify items into specific categories using the Chat API. See the documentation

Translate text from one language to another using the Chat API. See the documentation

Transcribes audio into the input language. See the documentation

Creates an image given a prompt returning a URL to the image. See the documentation

Get a vector representation of a given input that can be easily consumed by machine learning models and algorithms. See the documentation

OpenAI recommends using the **Chat** action for the latest gpt-3.5-turbo API, since it's faster and 10x cheaper. This action creates a completion for the provided prompt and parameters using the older /completions API. See the documentation

Send a message or question about an image and receive a response. See the documentation

Cancels a run that is in progress. See the documentation

Sends a message and generates a response, storing the message history for a continuous conversation. See the documentation

Send a chat via the Responses API, mixing built-in tools and MCP server tools. See the documentation.

Generates audio from the input text. See the documentation

Creates an assistant with a model and instructions. See the documentation

Creates and executes a batch from an uploaded file of requests. See the documentation

Creates a job that fine-tunes a specified model from a given dataset. See the documentation

Classifies if text is potentially harmful. See the documentation

Creates a thread with optional messages and metadata, and optionally runs the thread using the specified assistant. See the documentation

Create a vector store. See the documentation

Create a vector store file. See the documentation

Deletes a specified file from OpenAI. See the documentation

Add tags to a ticket (appends to existing tags). See the documentation.

Creates a ticket. See the documentation.

Deletes a ticket. See the documentation.

Retrieves an article by its ID. See the documentation.

Retrieves a macro by its ID. See the documentation.

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Retrieves information about a specific ticket. See the documentation.

Retrieves information about a specific user. See the documentation.

Lists all active shared and personal macros available to the current user. See the documentation.

Retrieves a list of articles. See the documentation.

Retrieves available options for the Fields field.

Retrieves all locales. See the documentation.

Retrieves available options for the Macro Category field.

Retrieves all macros. See the documentation.

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

Retrieves all comments for a specific ticket. See the documentation.

Retrieves a list of tickets. See the documentation.

Remove specific tags from a ticket. See the documentation.

Searches Help Center articles. See the documentation.

Searches Help Center community posts. See the documentation.

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search for macros by name. See the documentation.

Searches for tickets using Zendesk's search API. See the documentation.

Sets one or more custom field values on a ticket. See the documentation.