Connect Pipedrive to Gorgias

Build an AI agent that works across Pipedrive and Gorgias, on a schedule or when you click Run.

24 source actions

23 target actions

Reverse direction supported

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Why Connect Pipedrive & Gorgias?

Read what you need from Pipedrive

Your agent uses Pipedrive's documented actions to pull the records it needs, each time it runs.

Run a Gorgias action

Then it uses one of 23 documented actions, such as Add Ticket Tags, Create Customer, Create Macro.

Test it, then put it on a schedule

Run it once on your own data and check the result. Then set it to run daily, on weekdays or weekly.

Available Triggers & Actions

Pipedrive

Triggers (6)

Deal Updated (Instant)

Emit new event when a deal is updated.

webhook

Lead Updated (Instant)

Emit new event when a lead is updated.

webhook

New Deal (Instant)

Emit new event when a new deal is created.

webhook

New Event (Instant)

Emit new event when a new webhook event is received. See the documentation

webhook

New Person (Instant)

Emit new event when a new person is created.

webhook

Person Updated (Instant)

Emit new event when a person is updated.

webhook

Actions (24)

Add Activity

Adds a new activity. Includes more_activities_scheduled_in_context property in response's additional_data which indicates whether there are more undone activities scheduled with the same deal, person or organization (depending on the supplied data). See the Pipedrive API docs for Activities here. For info on adding an activity in Pipedrive

Add Deal

Adds a new deal. See the Pipedrive API docs for Deals here

Add Labels

Adds labels to a lead, person, deal, or organization in Pipedrive. See the documentation

Add Lead

Create a new lead in Pipedrive. See the documentation

Add Note

Adds a new note. For info on adding an note in Pipedrive

Add Organization

Adds a new organization. See the Pipedrive API docs for Organizations here

Add Person

Adds a new person. See the Pipedrive API docs for People here

Get All Leads

Get all leads from Pipedrive. See the documentation

Get Deal

Get a deal by its ID. See the documentation

Get Lead by ID

Get a lead by its ID. See the documentation

Get person details

Get details of a person by their ID. See the documentation

List Deals

List deals in your Pipedrive account. See the documentation

List Lead Label IDs Options

Retrieves available options for the Lead Label IDs field.

List Organization Label IDs Options

Retrieves available options for the Organization Label IDs field.

List Person Label IDs Options

Retrieves available options for the Person Label IDs field.

List User ID Options

Retrieves available options for the User ID field.

Merge Deals

Merge two deals in Pipedrive. See the documentation

Merge Persons

Merge two persons in Pipedrive. See the documentation

Remove Duplicate Notes

Remove duplicate notes from an object in Pipedrive. See the documentation for getting notes and deleting notes

Remove Labels

Removes one or more specific labels from a lead, person, deal, or organization in Pipedrive, leaving all other labels intact. See the documentation

Search Leads

Search for leads by name or email. See the documentation

Search Notes

Search for notes in Pipedrive. See the documentation

Search persons

Searches all Persons by name, email, phone, notes and/or custom fields. This endpoint is a wrapper of /v1/itemSearch with a narrower OAuth scope. Found Persons can be filtered by Organization ID. See the Pipedrive API docs here

Update Deal

Updates the properties of a deal. See the Pipedrive API docs for Deals here

Gorgias

Triggers (6)

Macro Updated

Emit new event when a macro is updated. See the documentation

polling

New Internal Note

Emit new event when an internal note is created on a ticket. See the documentation

polling

New Macro Created

Emit new event when a macro is created. See the documentation

polling

New Ticket

Emit new event when a ticket is created. See the documentation

polling

New Ticket Message

Emit new event when a ticket message is created. See the documentation

polling

New Updated Ticket

Emit new event when a ticket is updated. See the documentation

polling

Actions (23)

Add Ticket Tags

Add tags to a ticket. See the documentation

Create Customer

Create a new customer. See the docs

Create Macro

Create a macro. See the documentation

Create Ticket

Create a new ticket. See the docs

Create Ticket Message

Create a message for a ticket in the Gorgias system. See the documentation

Delete Macro

Delete a macro. See the documentation

Get Macro

Get a macro by ID. See the documentation

Get Ticket

Get a ticket. See the documentation

Get Ticket Message

Get a specific message from a ticket. See the documentation

List Macros

List all macros. See the documentation

List Messages

List all messages. See the documentation

List Ticket Field Values

List field values for a ticket. See the documentation

List Ticket Messages

List all messages for a specific ticket. See the documentation

List Ticket Tags

List tags for a ticket. See the documentation

List Tickets

List all tickets. See the docs

Retrieve a Customer

Retrieve a customer. See the docs

Send Internal Note

Post an internal note to a ticket on behalf of an agent. See the documentation

Send Public Reply

Post a customer-facing reply to a ticket on behalf of an agent. See the documentation

Set Ticket Tags

Set tags on a ticket. See the documentation

Update Customer

Update a customer. See the docs

Update Macro

Update a macro. See the documentation

Update Ticket

Updates a predefined ticket in the Gorgias system. See the documentation

Update Ticket Field Values

Update field values for a ticket. See the documentation

Integration Features

24 documented Pipedrive actions

23 documented Gorgias actions

Plain-English agent instructions

Daily, weekday or weekly schedule, or run on demand

Execution monitoring

A supported Gorgias to Pipedrive direction

Capability Examples

Pipedrive trigger → Gorgias action

Catalog example

Pipedrive

Deal Updated (Instant)

Gorgias

Add Ticket Tags

Gorgias trigger → Pipedrive action

Reverse direction

Gorgias

Macro Updated

Pipedrive

Add Activity

How It Works

Connect Apps

Authenticate your Pipedrive and Gorgias accounts

Describe the Job

Say what to read from Pipedrive and what to do in Gorgias

Choose an Action

Select the documented Gorgias operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Scheduled or On-demand Runs

Runs daily, on weekdays or weekly at a set time, or when you click Run. It does not fire on live Pipedrive events yet.

Automated Actions

Use 23 documented Gorgias actions each time the agent runs.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Describe the job in plain English. The agent picks thePipedrive and Gorgias actions it needs.

Your Own Accounts

You connect your own Pipedrive and Gorgias accounts. App connections need a paid plan.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Reverse Integration Available

Also connect Gorgias to Pipedrive for bidirectional automation

View Integration

All Pipedrive Integrations

Explore all available Pipedrive connections

View All Integrations

All Gorgias Integrations

Explore all available Gorgias connections

View All Integrations

Popular Integrations

View all integrations →

More Gorgias Integrations

View all Gorgias integrations →

Ready to Connect Pipedrive & Gorgias?

Build this agent in Mazaal AI and test it on your ownPipedrive and Gorgias data.

Start building

Rather not build it yourself? We set up one Pipedrive to Gorgias agent on your accounts for A$490: a 30-minute call, a test on your real data, and 14 days of fixes. Plan billed separately. Email Enod

Connect Pipedrive to Gorgias

Why Connect Pipedrive & Gorgias?

Read what you need from Pipedrive

Run a Gorgias action

Test it, then put it on a schedule

Available Triggers & Actions

Pipedrive

Triggers (6)

Actions (24)

Gorgias

Triggers (6)

Actions (23)

Integration Features

Capability Examples

Pipedrive trigger → Gorgias action

Gorgias trigger → Pipedrive action

How It Works

Connect Apps

Describe the Job

Choose an Action

Test and Review

Frequently Asked Questions

Is the Pipedrive to Gorgias direction supported?

Does it run the moment something changes in Pipedrive?

Which Gorgias actions are available?

Can I also connect Gorgias to Pipedrive?

Integration Benefits

Scheduled or On-demand Runs

Automated Actions

Provider Authentication

Guided Configuration

Your Own Accounts

Execution Review

Reverse Integration Available

All Pipedrive Integrations

All Gorgias Integrations

Popular Integrations

More Gorgias Integrations

Ready to Connect Pipedrive & Gorgias?