Connect RingCentral to Microsoft Teams

Build an AI agent that works across RingCentral and Microsoft Teams, on a schedule or when you click Run.

8 source actions

12 target actions

Reverse direction supported

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Why Connect RingCentral & Microsoft Teams?

Read what you need from RingCentral

Your agent uses RingCentral's documented actions to pull the records it needs, each time it runs.

Run a Microsoft Teams action

Then it uses one of 12 documented actions, such as Create Channel, Get Chat Message, Get Current User.

Test it, then put it on a schedule

Run it once on your own data and check the result. Then set it to run daily, on weekdays or weekly.

Available Triggers & Actions

RingCentral

Triggers (10)

New Call Recording

Emit new events when a call recording is created

polling

New Event (Instant)

Emit new event for each notification from RingCentral of a specified type

webhook

New Inbound Call (Instant)

Emit new event on each incoming call

webhook

New Inbound Fax (Instant)

Emit new event on each incoming fax

webhook

New Inbound Message Event (Instant)

Emit new event for each status change of inbound messages of a specific type

webhook

New Inbound SMS (Instant)

Emit new event on each incoming SMS

webhook

New Missed Inbound Call (Instant)

Emit new event each time an incoming call is missed

webhook

New Outbound Call (Instant)

Emit new event on each outgoing call

webhook

New Outbound Message Event (Instant)

Emit new event for each outbound message event. This only includes the event, not the actual message.

webhook

New Voicemail Message (Instant)

Emit new event when a new voicemail message is received

webhook

Actions (8)

Create Contact

Creates a user personal contact. See the documentation

Create Meeting

Creates a new meeting. See the API docs here.

Download Recording

Gets a recording and downloads it to the /tmp directory. See the documentation

Get Message

Get message from the Message Store. See the API docs here

List Country ID Options

Retrieves available options for the Country ID field.

List Extensions Options

Retrieves available options for the Extensions field.

Make CallOut

Creates a new outbound call out session. See the API docs here

Send SMS

Creates and sends a new text message. See the API docs here

Microsoft Teams

Triggers (6)

New Channel

Emit new event when a new channel is created within a team. See the documentation

polling

New Channel Message

Emit new event when a new message is posted in a channel. See the documentation

polling

New Chat

Emit new event when a new chat is created. See the documentation

polling

New Chat Message

Emit new event when a new message is received in a chat. See the documentation

polling

New Team

Emit new event when a new team is joined by the authenticated user. See the documentation

polling

New Team Member

Emit new event when a new member is added to a team. See the documentation

polling

Actions (12)

Create Channel

Create a new channel in Microsoft Teams. See the docs here

Get Chat Message

Get a specific message from a chat. See the documentation

Get Current User

Returns the authenticated Microsoft Teams user's ID, display name, email, and principal name via Microsoft Graph. Call this first when the user says 'my channels', 'my chats', or needs identity context. Use the returned id to identify the sender in **Send Channel Message** or **Send Chat Message** results. See the documentation.

List Channel Messages

Lists messages in a Microsoft Teams channel. See the documentation

List Channels

Lists all channels in a Microsoft Team. See the docs here

List Chats

Lists all chat conversations for the authenticated user. See the documentation

List Messages in Chat

Get the list of messages in a chat. See the documentation

List Shifts

Get the list of shift instances for a team. See the documentation

List Teams

Lists all teams the authenticated user has joined. See the documentation

Search Messages

Search for email or chat messages. See the documentation

Send Channel Message

Send a message to a team's channel. Optionally include inline images via hostedContents. See the documentation

Send Chat Message

Send a message to a team's chat. Optionally include inline images via hostedContents. See the docs here

Integration Features

8 documented RingCentral actions

12 documented Microsoft Teams actions

Plain-English agent instructions

Daily, weekday or weekly schedule, or run on demand

Execution monitoring

A supported Microsoft Teams to RingCentral direction

Capability Examples

RingCentral trigger → Microsoft Teams action

Catalog example

RingCentral

New Call Recording

Microsoft Teams

Create Channel

Microsoft Teams trigger → RingCentral action

Reverse direction

Microsoft Teams

New Channel

RingCentral

Create Contact

How It Works

Connect Apps

Authenticate your RingCentral and Microsoft Teams accounts

Describe the Job

Say what to read from RingCentral and what to do in Microsoft Teams

Choose an Action

Select the documented Microsoft Teams operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Scheduled or On-demand Runs

Runs daily, on weekdays or weekly at a set time, or when you click Run. It does not fire on live RingCentral events yet.

Automated Actions

Use 12 documented Microsoft Teams actions each time the agent runs.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Describe the job in plain English. The agent picks theRingCentral and Microsoft Teams actions it needs.

Your Own Accounts

You connect your own RingCentral and Microsoft Teams accounts. App connections need a paid plan.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Reverse Integration Available

Also connect Microsoft Teams to RingCentral for bidirectional automation

View Integration

All RingCentral Integrations

Explore all available RingCentral connections

View All Integrations

All Microsoft Teams Integrations

Explore all available Microsoft Teams connections

View All Integrations

Popular Integrations

View all integrations →

More Microsoft Teams Integrations

View all Microsoft Teams integrations →

Ready to Connect RingCentral & Microsoft Teams?

Build this agent in Mazaal AI and test it on your ownRingCentral and Microsoft Teams data.

Start building

Rather not build it yourself? We set up one RingCentral to Microsoft Teams agent on your accounts for A$490: a 30-minute call, a test on your real data, and 14 days of fixes. Plan billed separately. Email Enod

Connect RingCentral to Microsoft Teams

Why Connect RingCentral & Microsoft Teams?

Read what you need from RingCentral

Run a Microsoft Teams action

Test it, then put it on a schedule

Available Triggers & Actions

RingCentral

Triggers (10)

Actions (8)

Microsoft Teams

Triggers (6)

Actions (12)

Integration Features

Capability Examples

RingCentral trigger → Microsoft Teams action

Microsoft Teams trigger → RingCentral action

How It Works

Connect Apps

Describe the Job

Choose an Action

Test and Review

Frequently Asked Questions

Is the RingCentral to Microsoft Teams direction supported?

Does it run the moment something changes in RingCentral?

Which Microsoft Teams actions are available?

Can I also connect Microsoft Teams to RingCentral?

Integration Benefits

Scheduled or On-demand Runs

Automated Actions

Provider Authentication

Guided Configuration

Your Own Accounts

Execution Review

Reverse Integration Available

All RingCentral Integrations

All Microsoft Teams Integrations

Popular Integrations

More Microsoft Teams Integrations

Ready to Connect RingCentral & Microsoft Teams?