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Connect Twilio to Microsoft Teams

Build an AI agent that works across Twilio and Microsoft Teams, on a schedule or when you click Run.

24 source actions
12 target actions
Reverse direction supported
Start buildingHave us set it up (A$490)Browse Twilio integrations

Why Connect Twilio & Microsoft Teams?

Read what you need from Twilio

Your agent uses Twilio's documented actions to pull the records it needs, each time it runs.

Run a Microsoft Teams action

Then it uses one of 12 documented actions, such as Create Channel, Get Chat Message, Get Current User.

Test it, then put it on a schedule

Run it once on your own data and check the result. Then set it to run daily, on weekdays or weekly.

Available Triggers & Actions

Twilio logo

Twilio

Triggers (5)

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set. Configures a webhook in Twilio, tied to an incoming phone number.

webhook
New Call (Instant)

Emit new event each time a call to the phone number is completed. Configures a webhook in Twilio, tied to a phone number.

webhook
New Phone Number

Emit new event when you add a new phone number to your account

polling
New Recording

Emit new event when a new call recording is created

polling
New Transcript Created

Emit new event when a new call transcript is created

polling

Actions (24)

Make a Phone Call

Make a phone call passing text, a URL, or an application that Twilio will use to handle the call. See the documentation

Check Verification Token

Check if user-provided token is correct. See the documentation

Create Verification Service

Create a verification service for sending SMS verifications. See the documentation

Delete Call

Remove a call record from your account. See the documentation

Delete Message

Delete a message record from your account. See the documentation

Download Recording Media

Download a recording media file. See the documentation

Get Call

Return call resource of an individual call. See the documentation

Get Message

Return details of a message. See the documentation

Get Transcripts

Retrieves full transcripts for the specified transcript SIDs. See the documentation

List Application SID Options

Retrieves available options for the Application SID field.

List Call ID Options

Retrieves available options for the Call ID field.

List Calls

Return a list of calls associated with your account. See the documentation

List From Options

Retrieves available options for the From field.

List Incoming Phone Number Options

Retrieves available options for the Incoming Phone Number field.

List Message Media

Return a list of media associated with your message. See the documentation

List Messages

Return a list of messages associated with your account. See the documentation

List Parent Call SID Options

Retrieves available options for the Parent Call SID field.

List Recording ID Options

Retrieves available options for the Recording ID field.

List Service SID Options

Retrieves available options for the Service SID field.

List Transcript SIDs Options

Retrieves available options for the Transcript SIDs field.

List Transcripts

Return a list of transcripts. See the documentation

Phone Number Lookup

Lookup information about a phone number. See the documentation for more information

Send Message

Send an SMS text with optional media files. See the documentation

Send SMS Verification

Send an SMS verification to a phone number. See the documentation

Microsoft Teams logo

Microsoft Teams

Triggers (6)

New Channel

Emit new event when a new channel is created within a team. See the documentation

polling
New Channel Message

Emit new event when a new message is posted in a channel. See the documentation

polling
New Chat

Emit new event when a new chat is created. See the documentation

polling
New Chat Message

Emit new event when a new message is received in a chat. See the documentation

polling
New Team

Emit new event when a new team is joined by the authenticated user. See the documentation

polling
New Team Member

Emit new event when a new member is added to a team. See the documentation

polling

Actions (12)

Create Channel

Create a new channel in Microsoft Teams. See the docs here

Get Chat Message

Get a specific message from a chat. See the documentation

Get Current User

Returns the authenticated Microsoft Teams user's ID, display name, email, and principal name via Microsoft Graph. Call this first when the user says 'my channels', 'my chats', or needs identity context. Use the returned id to identify the sender in **Send Channel Message** or **Send Chat Message** results. See the documentation.

List Channel Messages

Lists messages in a Microsoft Teams channel. See the documentation

List Channels

Lists all channels in a Microsoft Team. See the docs here

List Chats

Lists all chat conversations for the authenticated user. See the documentation

List Messages in Chat

Get the list of messages in a chat. See the documentation

List Shifts

Get the list of shift instances for a team. See the documentation

List Teams

Lists all teams the authenticated user has joined. See the documentation

Search Messages

Search for email or chat messages. See the documentation

Send Channel Message

Send a message to a team's channel. Optionally include inline images via hostedContents. See the documentation

Send Chat Message

Send a message to a team's chat. Optionally include inline images via hostedContents. See the docs here

Integration Features

24 documented Twilio actions
12 documented Microsoft Teams actions
Plain-English agent instructions
Daily, weekday or weekly schedule, or run on demand
Execution monitoring
A supported Microsoft Teams to Twilio direction

Capability Examples

Twilio trigger → Microsoft Teams action

Catalog example
TwilioTwilio

New Incoming SMS (Instant)

Microsoft TeamsMicrosoft Teams

Create Channel

Microsoft Teams trigger → Twilio action

Reverse direction
Microsoft TeamsMicrosoft Teams

New Channel

TwilioTwilio

Make a Phone Call

How It Works

1

Connect Apps

Authenticate your Twilio and Microsoft Teams accounts

2

Describe the Job

Say what to read from Twilio and what to do in Microsoft Teams

3

Choose an Action

Select the documented Microsoft Teams operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Scheduled or On-demand Runs

Runs daily, on weekdays or weekly at a set time, or when you click Run. It does not fire on live Twilio events yet.

Automated Actions

Use 12 documented Microsoft Teams actions each time the agent runs.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Describe the job in plain English. The agent picks theTwilio and Microsoft Teams actions it needs.

Your Own Accounts

You connect your own Twilio and Microsoft Teams accounts. App connections need a paid plan.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Microsoft Teams logoTwilio logo

Reverse Integration Available

Also connect Microsoft Teams to Twilio for bidirectional automation

View Integration
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All Twilio Integrations

Explore all available Twilio connections

View All Integrations
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All Microsoft Teams Integrations

Explore all available Microsoft Teams connections

View All Integrations

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Ready to Connect Twilio & Microsoft Teams?

Build this agent in Mazaal AI and test it on your ownTwilio and Microsoft Teams data.

Start building

Rather not build it yourself? We set up one Twilio to Microsoft Teams agent on your accounts for A$490: a 30-minute call, a test on your real data, and 14 days of fixes. Plan billed separately. Email Enod