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Connect WhatsApp Business to OpenAI (ChatGPT)

Build an AI agent that works across WhatsApp Business and OpenAI (ChatGPT), on a schedule or when you click Run.

4 source actions
24 target actions
Reverse direction supported
Start buildingHave us set it up (A$490)Browse WhatsApp Business integrations

Why Connect WhatsApp Business & OpenAI (ChatGPT)?

Read what you need from WhatsApp Business

Your agent uses WhatsApp Business's documented actions to pull the records it needs, each time it runs.

Run a OpenAI (ChatGPT) action

Then it uses one of 24 documented actions, such as Chat, Chat using Web Search, Chat using Functions.

Test it, then put it on a schedule

Run it once on your own data and check the result. Then set it to run daily, on weekdays or weekly.

Available Triggers & Actions

WhatsApp Business logo

WhatsApp Business

Triggers (1)

New Message Sent

Emit new event when a new message is sent or received. A Webhook subscribed to field "messages" must be set up from the App Dashboard of your Facebook Developer Account. See documentation for more information about Webhook setup.

webhook

Actions (4)

List Message Templates

Lists message templates. See the docs.

Send Text Message

Sends a text message. See the docs.

Send Text Using Template

Send a text message using a pre-defined template. Variables can be sent only as text. See the docs.

Send Voice Message

Sends a voice message. See the documentation

OpenAI (ChatGPT) logo

OpenAI (ChatGPT)

Triggers (4)

New Batch Completed

Emit new event when a new batch is completed in OpenAI. See the documentation

polling
New File Created

Emit new event when a new file is created in OpenAI. See the documentation

polling
New Fine Tuning Job Created

Emit new event when a new fine-tuning job is created in OpenAI. See the documentation

polling
New Run State Changed

Emit new event every time a run changes its status. See the documentation

polling

Actions (24)

Chat

The Chat API, using the gpt-3.5-turbo or gpt-4 model. See the documentation

Chat using Web Search

Chat using the web search tool. See the documentation

Chat using Functions

Chat with your models and allow them to invoke functions. Optionally, you can build and invoke workflows as functions. See the documentation

Chat using File Search

Chat with your files knowledge base (vector stores). See the documentation

Summarize Text

Summarizes text using the Chat API. See the documentation

Classify Items into Categories

Classify items into specific categories using the Chat API. See the documentation

Translate Text (Whisper)

Translate text from one language to another using the Chat API. See the documentation

Create Transcription

Transcribes audio into the input language. See the documentation

Create Image (Dall-E)

Creates an image given a prompt returning a URL to the image. See the documentation

Create Embeddings

Get a vector representation of a given input that can be easily consumed by machine learning models and algorithms. See the documentation

Create Completion (Send Prompt)

OpenAI recommends using the **Chat** action for the latest gpt-3.5-turbo API, since it's faster and 10x cheaper. This action creates a completion for the provided prompt and parameters using the older /completions API. See the documentation

Analyze Image Content

Send a message or question about an image and receive a response. See the documentation

Cancel Run (Assistants)

Cancels a run that is in progress. See the documentation

Chat with Assistant

Sends a message and generates a response, storing the message history for a continuous conversation. See the documentation

Chat With Responses API

Send a chat via the Responses API, mixing built-in tools and MCP server tools. See the documentation.

Convert Text to Speech (TTS)

Generates audio from the input text. See the documentation

Create Assistant

Creates an assistant with a model and instructions. See the documentation

Create Batch

Creates and executes a batch from an uploaded file of requests. See the documentation

Create Fine Tuning Job

Creates a job that fine-tunes a specified model from a given dataset. See the documentation

Create Moderation

Classifies if text is potentially harmful. See the documentation

Create Thread (Assistants)

Creates a thread with optional messages and metadata, and optionally runs the thread using the specified assistant. See the documentation

Create Vector Store

Create a vector store. See the documentation

Create Vector Store File

Create a vector store file. See the documentation

Delete File

Deletes a specified file from OpenAI. See the documentation

Integration Features

4 documented WhatsApp Business actions
24 documented OpenAI (ChatGPT) actions
Plain-English agent instructions
Daily, weekday or weekly schedule, or run on demand
Execution monitoring
A supported OpenAI (ChatGPT) to WhatsApp Business direction

Capability Examples

WhatsApp Business trigger → OpenAI (ChatGPT) action

Catalog example
WhatsApp BusinessWhatsApp Business

New Message Sent

OpenAI (ChatGPT)OpenAI (ChatGPT)

Chat

OpenAI (ChatGPT) trigger → WhatsApp Business action

Reverse direction
OpenAI (ChatGPT)OpenAI (ChatGPT)

New Batch Completed

WhatsApp BusinessWhatsApp Business

List Message Templates

How It Works

1

Connect Apps

Authenticate your WhatsApp Business and OpenAI (ChatGPT) accounts

2

Describe the Job

Say what to read from WhatsApp Business and what to do in OpenAI (ChatGPT)

3

Choose an Action

Select the documented OpenAI (ChatGPT) operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Scheduled or On-demand Runs

Runs daily, on weekdays or weekly at a set time, or when you click Run. It does not fire on live WhatsApp Business events yet.

Automated Actions

Use 24 documented OpenAI (ChatGPT) actions each time the agent runs.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Describe the job in plain English. The agent picks theWhatsApp Business and OpenAI (ChatGPT) actions it needs.

Your Own Accounts

You connect your own WhatsApp Business and OpenAI (ChatGPT) accounts. App connections need a paid plan.

Execution Review

Test the workflow and review provider responses before relying on it in production.

OpenAI (ChatGPT) logoWhatsApp Business logo

Reverse Integration Available

Also connect OpenAI (ChatGPT) to WhatsApp Business for bidirectional automation

View Integration
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All WhatsApp Business Integrations

Explore all available WhatsApp Business connections

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All OpenAI (ChatGPT) Integrations

Explore all available OpenAI (ChatGPT) connections

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Ready to Connect WhatsApp Business & OpenAI (ChatGPT)?

Build this agent in Mazaal AI and test it on your ownWhatsApp Business and OpenAI (ChatGPT) data.

Start building

Rather not build it yourself? We set up one WhatsApp Business to OpenAI (ChatGPT) agent on your accounts for A$490: a 30-minute call, a test on your real data, and 14 days of fixes. Plan billed separately. Email Enod