Zendesk integration

Overview

Connect Zendesk with Mazaal AI for Help Desk & Support workflows. Build AI-assisted workflows, sync data, and trigger automations across the tools your team already uses.

Available Integrations

View 19 supported integrations →

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Triggers

Actions

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Zendesk integration

Overview

Available Integrations

Triggers

Locale Updated

New Side Conversation

New Side Conversation Reply

New Ticket (Instant)

New Ticket Added to View (Instant)

New Ticket Comment Added (Instant)

Ticket Closed (Instant)

Ticket Pending (Instant)

Ticket Solved (Instant)

Ticket Updated (Instant)

Actions

Add Ticket Tags

Create Ticket

Delete Ticket

Get Article

Get Macro

Get Side Conversation

Get Ticket Info

Get User Info

List Active Macros

List Articles

List Fields Options

List Locales

List Macro Category Options

List Macros

List Side Conversations

List Ticket Comments

List Tickets

Remove Ticket Tags

Search Articles

Search Community Posts

Search Help Center

Search Macros

Search Tickets

Set Custom Ticket Fields

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Zendesk integration

Overview

Available Integrations

Triggers

Locale UpdatedEmit new event when a locale has been updated

Locale Updated

New Side ConversationEmit new event when a side conversation is created on a ticket. See the documentation

New Side Conversation

New Side Conversation ReplyEmit new event when a reply is added to an existing side conversation on a ticket. See the documentation

New Side Conversation Reply

New Ticket (Instant)Emit new event when a ticket is created

New Ticket (Instant)

New Ticket Added to View (Instant)Emit new event when a ticket is added to the specified view

New Ticket Added to View (Instant)

New Ticket Comment Added (Instant)Emit new event when a ticket comment has been added

New Ticket Comment Added (Instant)

Ticket Closed (Instant)Emit new event when a ticket has changed to closed status

Ticket Closed (Instant)

Ticket Pending (Instant)Emit new event when a ticket has changed to pending status

Ticket Pending (Instant)

Ticket Solved (Instant)Emit new event when a ticket has changed to solved status

Ticket Solved (Instant)

Ticket Updated (Instant)Emit new event when a ticket has been updated

Ticket Updated (Instant)

Actions

Add Ticket TagsAdd tags to a ticket (appends to existing tags). See the documentation.

Add Ticket Tags

Create TicketCreates a ticket. See the documentation.

Create Ticket

Delete TicketDeletes a ticket. See the documentation.

Delete Ticket

Get ArticleRetrieves an article by its ID. See the documentation.

Get Article

Get MacroRetrieves a macro by its ID. See the documentation.

Get Macro

Get Side Conversation

Get Ticket InfoRetrieves information about a specific ticket. See the documentation.

Get Ticket Info

Get User InfoRetrieves information about a specific user. See the documentation.

Get User Info

List Active MacrosLists all active shared and personal macros available to the current user. See the documentation.

List Active Macros

List ArticlesRetrieves a list of articles. See the documentation.

List Articles

List Fields OptionsRetrieves available options for the Fields field.

List Fields Options

List LocalesRetrieves all locales. See the documentation.

List Locales

List Macro Category OptionsRetrieves available options for the Macro Category field.

List Macro Category Options

List MacrosRetrieves all macros. See the documentation.

List Macros

List Side Conversations

List Ticket CommentsRetrieves all comments for a specific ticket. See the documentation.

List Ticket Comments

List TicketsRetrieves a list of tickets. See the documentation.

List Tickets

Remove Ticket TagsRemove specific tags from a ticket. See the documentation.

Remove Ticket Tags

Search ArticlesSearches Help Center articles. See the documentation.

Search Articles

Search Community PostsSearches Help Center community posts. See the documentation.

Search Community Posts

Search Help CenterSearches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search Help Center

Search MacrosSearch for macros by name. See the documentation.

Search Macros

Search TicketsSearches for tickets using Zendesk's search API. See the documentation.

Search Tickets

Set Custom Ticket FieldsSets one or more custom field values on a ticket. See the documentation.

Set Custom Ticket Fields

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