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Connect Zendesk to GitHub

Build an AI agent that works across Zendesk and GitHub, on a schedule or when you click Run.

24 source actions
24 target actions
Reverse direction supported

Why Connect Zendesk & GitHub?

Read what you need from Zendesk

Your agent uses Zendesk's documented actions to pull the records it needs, each time it runs.

Run a GitHub action

Then it uses one of 24 documented actions, such as Create Issue, Search Issues and Pull Requests, Create Branch.

Test it, then put it on a schedule

Run it once on your own data and check the result. Then set it to run daily, on weekdays or weekly.

Available Triggers & Actions

Zendesk logo

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling
New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

polling
New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

polling
New Ticket (Instant)

Emit new event when a ticket is created

webhook
New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook
New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

webhook
Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

webhook
Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

webhook
Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

webhook
Ticket Updated (Instant)

Emit new event when a ticket has been updated

webhook

Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search Macros

Search for macros by name. See the documentation.

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation.

Set Custom Ticket Fields

Sets one or more custom field values on a ticket. See the documentation.

GitHub logo

GitHub

Triggers (12)

New Branch Created

Emit new event when a branch is created.

polling
New Card in Column (Classic Projects)

Emit new event when a (classic) project card is created or moved to a specific column. For Projects V2 use New Issue with Status trigger. More information here

polling
New Collaborator

Emit new event when a collaborator is added

polling
New Commit

Emit new event when commits are pushed to a branch

polling
New Commit Comment

Emit new event when a commit comment is created

polling
New Discussion

Emit new event when a discussion is created

polling
New Fork

Emit new event when a repository is forked

polling
New Gist

Emit new events when new gists are created by the authenticated user. See the documentation

polling
New Issue Comment

Emit new event when a new comment is added to an issue or pull request

polling
New Label

Emit new event when a new label is created

polling
New Mention

Emit new event when you are @mentioned in a new commit, comment, issue or pull request. See the documentation

polling
New Notification

Emit new event when the authenticated user receives a new notification. See the documentation

polling

Actions (24)

Create Issue

Create a new issue in a GitHub repo. See the documentation

Search Issues and Pull Requests

Find issues and pull requests by state and keyword. See the documentation

Create Branch

Create a new branch in a GitHub repo. See the documentation

Create Gist

Allows you to add a new gist with one or more files. See the documentation

Create Issue Comment

Create a new comment in a issue. See the documentation

Create or Update File Contents

Create or update a file in a repository. See the documentation

Create Pull Request

Creates a new pull request for a specified repository. See the documentation

Create Repository

Creates a new repository for the authenticated user. See the documentation

Create Workflow Dispatch

Creates a new workflow dispatch event. See the documentation

Disable Workflow

Disables a workflow and sets the **state** of the workflow to **disabled_manually**. See the documentation

Enable Workflow

Enables a workflow and sets the **state** of the workflow to **active**. See the documentation

Get Commit

Get a commit in a GitHub repo. See the documentation

Get Current User

Gather a full snapshot of the authenticated GitHub actor, combining /user, /user/orgs, and /user/teams. Returns profile metadata (login, name, email, company, plan, creation timestamps) and trimmed lists of organizations and teams for quick role awareness. Helpful when you need to validate which user is calling the API, adapt behavior based on their org/team memberships, or provide LLMs with grounding before repository operations. See the documentation.

Get Issue

Get details of an issue in a GitHub repository. See the documentation

Get Issue Assignees

Get assignees for an issue in a GitHub repo. See the documentation

Get Repository Content

Get the content of a file or directory in a specific repository. See the documentation

Get Repository Info

Get information for a specific repository. See the documentation

Get Reviewers

Get reviewers for a PR (see documentation) or Commit SHA (see documentation).

Get Workflow Run

Gets a specific workflow run. See the documentation

List Branches

List branches for a repository using its owner/repo full name (for example, octocat/Hello-World). If you need to discover repository names first, use **List Repositories**. See the documentation

List Commits

List commits in a GitHub repo. See the documentation

List Gist Id Options

Retrieves available options for the Gist Id field.

List Gists for a User

Lists public gists for the specified user. See the documentation

List Organization Options

Retrieves available options for the Organization field.

Integration Features

24 documented Zendesk actions
24 documented GitHub actions
Plain-English agent instructions
Daily, weekday or weekly schedule, or run on demand
Execution monitoring
A supported GitHub to Zendesk direction

Capability Examples

Zendesk trigger → GitHub action

Catalog example
ZendeskZendesk

Locale Updated

GitHubGitHub

Create Issue

GitHub trigger → Zendesk action

Reverse direction
GitHubGitHub

New Branch Created

ZendeskZendesk

Add Ticket Tags

How It Works

1

Connect Apps

Authenticate your Zendesk and GitHub accounts

2

Describe the Job

Say what to read from Zendesk and what to do in GitHub

3

Choose an Action

Select the documented GitHub operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Scheduled or On-demand Runs

Runs daily, on weekdays or weekly at a set time, or when you click Run. It does not fire on live Zendesk events yet.

Automated Actions

Use 24 documented GitHub actions each time the agent runs.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Describe the job in plain English. The agent picks theZendesk and GitHub actions it needs.

Your Own Accounts

You connect your own Zendesk and GitHub accounts. App connections need a paid plan.

Execution Review

Test the workflow and review provider responses before relying on it in production.

GitHub logoZendesk logo

Reverse Integration Available

Also connect GitHub to Zendesk for bidirectional automation

View Integration
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All Zendesk Integrations

Explore all available Zendesk connections

View All Integrations
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All GitHub Integrations

Explore all available GitHub connections

View All Integrations

Ready to Connect Zendesk & GitHub?

Build this agent in Mazaal AI and test it on your ownZendesk and GitHub data.

Start building

Rather not build it yourself? We set up one Zendesk to GitHub agent on your accounts for A$490: a 30-minute call, a test on your real data, and 14 days of fixes. Plan billed separately. Email Enod