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Connect Zendesk to Reddit

Build an AI agent that works across Zendesk and Reddit, on a schedule or when you click Run.

24 source actions
5 target actions
Reverse direction supported
Start buildingHave us set it up (A$490)Browse Zendesk integrations

Why Connect Zendesk & Reddit?

Read what you need from Zendesk

Your agent uses Zendesk's documented actions to pull the records it needs, each time it runs.

Run a Reddit action

Then it uses one of 5 documented actions, such as List Comments in a Post, List Subreddits by Query, Search Post.

Test it, then put it on a schedule

Run it once on your own data and check the result. Then set it to run daily, on weekdays or weekly.

Available Triggers & Actions

Zendesk logo

Zendesk

Triggers (10)

Locale Updated

Emit new event when a locale has been updated

polling
New Side Conversation

Emit new event when a side conversation is created on a ticket. See the documentation

polling
New Side Conversation Reply

Emit new event when a reply is added to an existing side conversation on a ticket. See the documentation

polling
New Ticket (Instant)

Emit new event when a ticket is created

webhook
New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

webhook
New Ticket Comment Added (Instant)

Emit new event when a ticket comment has been added

webhook
Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

webhook
Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

webhook
Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

webhook
Ticket Updated (Instant)

Emit new event when a ticket has been updated

webhook

Actions (24)

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Get Article

Retrieves an article by its ID. See the documentation.

Get Macro

Retrieves a macro by its ID. See the documentation.

Get Side Conversation

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use **List Side Conversations** to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

List Active Macros

Lists all active shared and personal macros available to the current user. See the documentation.

List Articles

Retrieves a list of articles. See the documentation.

List Fields Options

Retrieves available options for the Fields field.

List Locales

Retrieves all locales. See the documentation.

List Macro Category Options

Retrieves available options for the Macro Category field.

List Macros

Retrieves all macros. See the documentation.

List Side Conversations

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use **Get Side Conversation** to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

Search Articles

Searches Help Center articles. See the documentation.

Search Community Posts

Searches Help Center community posts. See the documentation.

Search Help Center

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Search Macros

Search for macros by name. See the documentation.

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation.

Set Custom Ticket Fields

Sets one or more custom field values on a ticket. See the documentation.

Reddit logo

Reddit

Triggers (7)

New Comments by User

Emit new event each time a user posts a new comment.

polling
New comments on a post

Emit new event each time a new comment is added to a subreddit.

polling
New hot posts on a subreddit

Emit new event each time a new hot post is added to the top 10 items in a subreddit.

polling
New Links by User

Emit new event each time a user posts a new link.

polling
New Links on a Subreddit

Emit new event each time a new link is added to a subreddit

polling
New Private Message

Emit new event each time you receive a new private message.

polling
New Saved Post by User

Emit new event each time a user saves a post.

polling

Actions (5)

List Comments in a Post

List comments for a specific post. See the docs here

List Subreddits by Query

List subreddits based on a search criteria. See the docs here

Search Post

Search posts by title. See the docs here

Submit a Comment

Submit a new comment or reply to a message. See the docs here

Submit a Post

Create a post to a subreddit. See the docs here

Integration Features

24 documented Zendesk actions
5 documented Reddit actions
Plain-English agent instructions
Daily, weekday or weekly schedule, or run on demand
Execution monitoring
A supported Reddit to Zendesk direction

Capability Examples

Zendesk trigger → Reddit action

Catalog example
ZendeskZendesk

Locale Updated

RedditReddit

List Comments in a Post

Reddit trigger → Zendesk action

Reverse direction
RedditReddit

New Comments by User

ZendeskZendesk

Add Ticket Tags

How It Works

1

Connect Apps

Authenticate your Zendesk and Reddit accounts

2

Describe the Job

Say what to read from Zendesk and what to do in Reddit

3

Choose an Action

Select the documented Reddit operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Scheduled or On-demand Runs

Runs daily, on weekdays or weekly at a set time, or when you click Run. It does not fire on live Zendesk events yet.

Automated Actions

Use 5 documented Reddit actions each time the agent runs.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Describe the job in plain English. The agent picks theZendesk and Reddit actions it needs.

Your Own Accounts

You connect your own Zendesk and Reddit accounts. App connections need a paid plan.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Reddit logoZendesk logo

Reverse Integration Available

Also connect Reddit to Zendesk for bidirectional automation

View Integration
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All Zendesk Integrations

Explore all available Zendesk connections

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All Reddit Integrations

Explore all available Reddit connections

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Ready to Connect Zendesk & Reddit?

Build this agent in Mazaal AI and test it on your ownZendesk and Reddit data.

Start building

Rather not build it yourself? We set up one Zendesk to Reddit agent on your accounts for A$490: a 30-minute call, a test on your real data, and 14 days of fixes. Plan billed separately. Email Enod