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Connect Microsoft Teams to WhatsApp Business

Build an AI agent that works across Microsoft Teams and WhatsApp Business, on a schedule or when you click Run.

12 source actions
4 target actions
Reverse direction supported
Start buildingHave us set it up (A$490)Browse Microsoft Teams integrations

Why Connect Microsoft Teams & WhatsApp Business?

Read what you need from Microsoft Teams

Your agent uses Microsoft Teams's documented actions to pull the records it needs, each time it runs.

Run a WhatsApp Business action

Then it uses one of 4 documented actions, such as List Message Templates, Send Text Message, Send Text Using Template.

Test it, then put it on a schedule

Run it once on your own data and check the result. Then set it to run daily, on weekdays or weekly.

Available Triggers & Actions

Microsoft Teams logo

Microsoft Teams

Triggers (6)

New Channel

Emit new event when a new channel is created within a team. See the documentation

polling
New Channel Message

Emit new event when a new message is posted in a channel. See the documentation

polling
New Chat

Emit new event when a new chat is created. See the documentation

polling
New Chat Message

Emit new event when a new message is received in a chat. See the documentation

polling
New Team

Emit new event when a new team is joined by the authenticated user. See the documentation

polling
New Team Member

Emit new event when a new member is added to a team. See the documentation

polling

Actions (12)

Create Channel

Create a new channel in Microsoft Teams. See the docs here

Get Chat Message

Get a specific message from a chat. See the documentation

Get Current User

Returns the authenticated Microsoft Teams user's ID, display name, email, and principal name via Microsoft Graph. Call this first when the user says 'my channels', 'my chats', or needs identity context. Use the returned id to identify the sender in **Send Channel Message** or **Send Chat Message** results. See the documentation.

List Channel Messages

Lists messages in a Microsoft Teams channel. See the documentation

List Channels

Lists all channels in a Microsoft Team. See the docs here

List Chats

Lists all chat conversations for the authenticated user. See the documentation

List Messages in Chat

Get the list of messages in a chat. See the documentation

List Shifts

Get the list of shift instances for a team. See the documentation

List Teams

Lists all teams the authenticated user has joined. See the documentation

Search Messages

Search for email or chat messages. See the documentation

Send Channel Message

Send a message to a team's channel. Optionally include inline images via hostedContents. See the documentation

Send Chat Message

Send a message to a team's chat. Optionally include inline images via hostedContents. See the docs here

WhatsApp Business logo

WhatsApp Business

Triggers (1)

New Message Sent

Emit new event when a new message is sent or received. A Webhook subscribed to field "messages" must be set up from the App Dashboard of your Facebook Developer Account. See documentation for more information about Webhook setup.

webhook

Actions (4)

List Message Templates

Lists message templates. See the docs.

Send Text Message

Sends a text message. See the docs.

Send Text Using Template

Send a text message using a pre-defined template. Variables can be sent only as text. See the docs.

Send Voice Message

Sends a voice message. See the documentation

Integration Features

12 documented Microsoft Teams actions
4 documented WhatsApp Business actions
Plain-English agent instructions
Daily, weekday or weekly schedule, or run on demand
Execution monitoring
A supported WhatsApp Business to Microsoft Teams direction

Capability Examples

Microsoft Teams trigger → WhatsApp Business action

Catalog example
Microsoft TeamsMicrosoft Teams

New Channel

WhatsApp BusinessWhatsApp Business

List Message Templates

WhatsApp Business trigger → Microsoft Teams action

Reverse direction
WhatsApp BusinessWhatsApp Business

New Message Sent

Microsoft TeamsMicrosoft Teams

Create Channel

How It Works

1

Connect Apps

Authenticate your Microsoft Teams and WhatsApp Business accounts

2

Describe the Job

Say what to read from Microsoft Teams and what to do in WhatsApp Business

3

Choose an Action

Select the documented WhatsApp Business operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Scheduled or On-demand Runs

Runs daily, on weekdays or weekly at a set time, or when you click Run. It does not fire on live Microsoft Teams events yet.

Automated Actions

Use 4 documented WhatsApp Business actions each time the agent runs.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Describe the job in plain English. The agent picks theMicrosoft Teams and WhatsApp Business actions it needs.

Your Own Accounts

You connect your own Microsoft Teams and WhatsApp Business accounts. App connections need a paid plan.

Execution Review

Test the workflow and review provider responses before relying on it in production.

WhatsApp Business logoMicrosoft Teams logo

Reverse Integration Available

Also connect WhatsApp Business to Microsoft Teams for bidirectional automation

View Integration
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All Microsoft Teams Integrations

Explore all available Microsoft Teams connections

View All Integrations
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All WhatsApp Business Integrations

Explore all available WhatsApp Business connections

View All Integrations

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Ready to Connect Microsoft Teams & WhatsApp Business?

Build this agent in Mazaal AI and test it on your ownMicrosoft Teams and WhatsApp Business data.

Start building

Rather not build it yourself? We set up one Microsoft Teams to WhatsApp Business agent on your accounts for A$490: a 30-minute call, a test on your real data, and 14 days of fixes. Plan billed separately. Email Enod