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Connect Slack to RingCentral

Build an AI agent that works across Slack and RingCentral, on a schedule or when you click Run.

24 source actions
8 target actions
Reverse direction supported

Why Connect Slack & RingCentral?

Read what you need from Slack

Your agent uses Slack's documented actions to pull the records it needs, each time it runs.

Run a RingCentral action

Then it uses one of 8 documented actions, such as Create Contact, Create Meeting, Download Recording.

Test it, then put it on a schedule

Run it once on your own data and check the result. Then set it to run daily, on weekdays or weekly.

Available Triggers & Actions

Slack logo

Slack

Triggers (9)

New Channel Created (Instant)

Emit new event when a new channel is created.

webhook
New Interaction Events (Instant)

Emit new events on new Slack interactivity events sourced from Block Kit interactive elements, Slash commands, or Shortcuts.

webhook
New Keyword Mention (Instant)

Emit new event when a specific keyword is mentioned in a channel

webhook
New Message In Channels (Instant)

Emit new event when a new message is posted to one or more channels

webhook
New Private Channel Created

Emit new event when a new private channel is created. See the documentation

polling
New Reaction Added (Instant)

Emit new event when a member has added an emoji reaction to a message

webhook
New Saved Message (Instant)

Emit new event when a message is saved. Note: The endpoint is marked as deprecated, and Slack might shut this off at some point down the line.

webhook
New User Added (Instant)

Emit new event when a new member joins a workspace.

webhook
New User Mention (Instant)

Emit new event when a username or specific keyword is mentioned in a channel

webhook

Actions (24)

Send Message to Channel

Send a message to a public or private channel. See the documentation

Add Emoji Reaction

Add an emoji reaction to a message. See the documentation

Add Reaction

Add an emoji reaction to a message. Accepts a channel ID or channel name (resolved automatically). Use **Get Channel History** or **Search** to find the message timestamp. Emoji name should be without colons (e.g. thumbsup, fire, heart). See the documentation

Approve Workflow

Suspend the workflow until approved by a Slack message. See the documentation

Archive Channel

Archive a channel. See the documentation

Browse Files

List files shared in a channel or across the workspace. Accepts a channel ID or channel name (resolved automatically). Filter by file type (e.g. images, pdfs, snippets). Returns file metadata including name, type, size, and download URL. See the documentation

Build and Send a Block Kit Message

Configure custom blocks and send to a channel, group, or user. See the documentation.

Create a Channel

Create a new channel. See the documentation

Create Reminder

Create a reminder. See the documentation

Delete File

Delete a file. See the documentation

Delete Message

Delete a message. See the documentation

Edit Message

Edit an existing message. Accepts a channel ID or channel name (resolved automatically). Requires the message timestamp (ts) from **Get Channel History** or **Post Message**. You can only edit messages posted by the same token/user. See the documentation

Find Message

Find a Slack message. See the documentation

Find User by Email

Find a user by matching against their email. See the documentation

Find User by ID

Find a user by their ID. Returns user profile information including name, email (requires users:read.email scope), timezone, and status. See the documentation

Get Channel Details

Retrieve details for a Slack channel by selecting it or providing an ID. See the documentation

Get Channel History

Read the recent message history from a specific channel. Accepts a channel ID or channel name (resolved automatically). Use this when you want to see a channel's latest messages — unlike **Search** which finds messages by keyword. Returns messages with text, timestamps (ts), reactions, and user IDs. Message timestamps can be used with **Get Thread Replies**, **Edit Message**, and **Add Reaction**. See the documentation

Get Current User

Retrieve comprehensive context about the authenticated Slack member, combining auth.test, users.info, users.profile.get, and team.info payloads. Returns the user’s profile (name variants, email, locale, timezone, status, admin flags), raw auth test data, and workspace metadata (domain, enterprise info, icons). Ideal when you need to confirm which user token is active, tailor messages to their locale/timezone, or ground an LLM in the member’s role and workspace before executing other Slack actions. See Slack API docs.

Get File

Return information about a file. See the documentation

Get Thread Replies

Retrieve all replies in a message thread. Accepts a channel ID or channel name (resolved automatically). Use **Get Channel History** or **Search** to find the parent message's timestamp (thread_ts). Returns the parent message followed by all replies in chronological order. See the documentation

Get User Details

Retrieve the authenticated user's identity and workspace context. Returns user ID, name, email, timezone, profile, and workspace metadata. Call this first in any session to establish who you are — other tools like **Search** and **List Channels** can then filter by your user ID. See the documentation

Invite User to Channel

Invite a user to an existing channel. See the documentation

Kick User

Remove a user from a conversation. See the documentation

List Channels

Return a list of all channels in a workspace. See the documentation

RingCentral logo

RingCentral

Triggers (10)

New Call Recording

Emit new events when a call recording is created

polling
New Event (Instant)

Emit new event for each notification from RingCentral of a specified type

webhook
New Inbound Call (Instant)

Emit new event on each incoming call

webhook
New Inbound Fax (Instant)

Emit new event on each incoming fax

webhook
New Inbound Message Event (Instant)

Emit new event for each status change of inbound messages of a specific type

webhook
New Inbound SMS (Instant)

Emit new event on each incoming SMS

webhook
New Missed Inbound Call (Instant)

Emit new event each time an incoming call is missed

webhook
New Outbound Call (Instant)

Emit new event on each outgoing call

webhook
New Outbound Message Event (Instant)

Emit new event for each outbound message event. This only includes the event, not the actual message.

webhook
New Voicemail Message (Instant)

Emit new event when a new voicemail message is received

webhook

Actions (8)

Create Contact

Creates a user personal contact. See the documentation

Create Meeting

Creates a new meeting. See the API docs here.

Download Recording

Gets a recording and downloads it to the /tmp directory. See the documentation

Get Message

Get message from the Message Store. See the API docs here

List Country ID Options

Retrieves available options for the Country ID field.

List Extensions Options

Retrieves available options for the Extensions field.

Make CallOut

Creates a new outbound call out session. See the API docs here

Send SMS

Creates and sends a new text message. See the API docs here

Integration Features

24 documented Slack actions
8 documented RingCentral actions
Plain-English agent instructions
Daily, weekday or weekly schedule, or run on demand
Execution monitoring
A supported RingCentral to Slack direction

Capability Examples

Slack trigger → RingCentral action

Catalog example
SlackSlack

New Channel Created (Instant)

RingCentralRingCentral

Create Contact

RingCentral trigger → Slack action

Reverse direction
RingCentralRingCentral

New Call Recording

SlackSlack

Send Message to Channel

How It Works

1

Connect Apps

Authenticate your Slack and RingCentral accounts

2

Describe the Job

Say what to read from Slack and what to do in RingCentral

3

Choose an Action

Select the documented RingCentral operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Scheduled or On-demand Runs

Runs daily, on weekdays or weekly at a set time, or when you click Run. It does not fire on live Slack events yet.

Automated Actions

Use 8 documented RingCentral actions each time the agent runs.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Describe the job in plain English. The agent picks theSlack and RingCentral actions it needs.

Your Own Accounts

You connect your own Slack and RingCentral accounts. App connections need a paid plan.

Execution Review

Test the workflow and review provider responses before relying on it in production.

RingCentral logoSlack logo

Reverse Integration Available

Also connect RingCentral to Slack for bidirectional automation

View Integration
Slack logo

All Slack Integrations

Explore all available Slack connections

View All Integrations
RingCentral logo

All RingCentral Integrations

Explore all available RingCentral connections

View All Integrations

Ready to Connect Slack & RingCentral?

Build this agent in Mazaal AI and test it on your ownSlack and RingCentral data.

Start building

Rather not build it yourself? We set up one Slack to RingCentral agent on your accounts for A$490: a 30-minute call, a test on your real data, and 14 days of fixes. Plan billed separately. Email Enod