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Connect WhatsApp Business to Jira

Build an AI agent that works across WhatsApp Business and Jira, on a schedule or when you click Run.

4 source actions
24 target actions
Reverse direction supported
Start buildingHave us set it up (A$490)Browse WhatsApp Business integrations

Why Connect WhatsApp Business & Jira?

Read what you need from WhatsApp Business

Your agent uses WhatsApp Business's documented actions to pull the records it needs, each time it runs.

Run a Jira action

Then it uses one of 24 documented actions, such as Add Attachment To Issue, Add Comment To Issue, Add Multiple Attachments To Issue.

Test it, then put it on a schedule

Run it once on your own data and check the result. Then set it to run daily, on weekdays or weekly.

Available Triggers & Actions

WhatsApp Business logo

WhatsApp Business

Triggers (1)

New Message Sent

Emit new event when a new message is sent or received. A Webhook subscribed to field "messages" must be set up from the App Dashboard of your Facebook Developer Account. See documentation for more information about Webhook setup.

webhook

Actions (4)

List Message Templates

Lists message templates. See the docs.

Send Text Message

Sends a text message. See the docs.

Send Text Using Template

Send a text message using a pre-defined template. Variables can be sent only as text. See the docs.

Send Voice Message

Sends a voice message. See the documentation

Jira logo

Jira

Triggers (4)

New Event

Emit new event when an event with subscribed event source triggered, See the documentation

webhook
New Issue Created Event (Instant)

Emit new event when an issue is created. Note that Jira supports only one webhook, if more sources are needed please use New Event source and select multiple events.

webhook
New Issue Deleted Event (Instant)

Emit new event when an issue is deleted. Note that Jira supports only one webhook, if more sources are needed please use New Event source and select multiple events.

webhook
New Issue Updated Event (Instant)

Emit new event when an issue is updated. Note that Jira supports only one webhook, if more sources are needed please use New Event source and select multiple events.

webhook

Actions (24)

Add Attachment To Issue

Adds an attachment to an issue. See the documentation

Add Comment To Issue

Adds a new comment to an issue. See the documentation

Add Multiple Attachments To Issue

Adds multiple attachments to an issue. See the documentation

Add Watcher To Issue

Adds a user as a watcher of an issue by passing the account ID of the user, For example, 5b10ac8d82e05b22cc7d4ef5, If no user is specified the calling user is added. See the documentation

Assign Issue

Assigns an issue to a user. See the documentation

Check Issues Against JQL

Checks whether one or more issues would be returned by one or more JQL queries. See the documentation

Count Issues Using JQL

Provide an estimated count of the issues that match the JQL. See the documentation

Create Custom Field Options (Context)

Create a context for custom field options. See the documentation.

Create Future Sprint

Creates a future sprint. See the documentation

Create Issue

Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask. See the documentation

Create Jira Version in Project

Creates a project version. See the documentation

Delete Project

Deletes a project. See the documentation

Get All Projects

Gets metadata on all projects. See the documentation

Get Board

Returns the board for the given board ID. See the documentation

Get Cloud ID

Gets the cloud ID and details of all accessible Jira Cloud sites. See the documentation

Get Current User

Returns the authenticated Jira user's account ID, display name, email, and active status. Call this first when the user says 'my issues', 'assigned to me', or needs their Jira identity. Use the returned accountId with **Search Issues with JQL** (e.g. assignee = '{accountId}') or **Assign Issue**. Requires a Cloud ID to identify the Jira site. See the documentation.

Get Issue

Gets the details for an issue. See the documentation

Get Issue Picker Suggestions

Returns lists of issues matching a query string. See the documentation

Get Issue Types

Gets the available issue types. If a project ID is provided, returns issue types for that project. Otherwise, returns all issue types accessible to the user. See the documentation

Get Sprint

Returns the sprint for a given sprint ID. See the documentation

Get Task

Gets the status of a long-running asynchronous task. See the documentation

Get Transitions

Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status. See the documentation

Get User

Gets details of user. See the documentation

Get Users

Gets the details for a list of users. See the documentation

Integration Features

4 documented WhatsApp Business actions
24 documented Jira actions
Plain-English agent instructions
Daily, weekday or weekly schedule, or run on demand
Execution monitoring
A supported Jira to WhatsApp Business direction

Capability Examples

WhatsApp Business trigger → Jira action

Catalog example
WhatsApp BusinessWhatsApp Business

New Message Sent

JiraJira

Add Attachment To Issue

Jira trigger → WhatsApp Business action

Reverse direction
JiraJira

New Event

WhatsApp BusinessWhatsApp Business

List Message Templates

How It Works

1

Connect Apps

Authenticate your WhatsApp Business and Jira accounts

2

Describe the Job

Say what to read from WhatsApp Business and what to do in Jira

3

Choose an Action

Select the documented Jira operation to run

Test and Review

Verify field mapping and provider responses before activation

Frequently Asked Questions

Integration Benefits

Scheduled or On-demand Runs

Runs daily, on weekdays or weekly at a set time, or when you click Run. It does not fire on live WhatsApp Business events yet.

Automated Actions

Use 24 documented Jira actions each time the agent runs.

Provider Authentication

Review the authentication requirements published by each provider before activating the workflow.

Guided Configuration

Describe the job in plain English. The agent picks theWhatsApp Business and Jira actions it needs.

Your Own Accounts

You connect your own WhatsApp Business and Jira accounts. App connections need a paid plan.

Execution Review

Test the workflow and review provider responses before relying on it in production.

Jira logoWhatsApp Business logo

Reverse Integration Available

Also connect Jira to WhatsApp Business for bidirectional automation

View Integration
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All WhatsApp Business Integrations

Explore all available WhatsApp Business connections

View All Integrations
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All Jira Integrations

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Ready to Connect WhatsApp Business & Jira?

Build this agent in Mazaal AI and test it on your ownWhatsApp Business and Jira data.

Start building

Rather not build it yourself? We set up one WhatsApp Business to Jira agent on your accounts for A$490: a 30-minute call, a test on your real data, and 14 days of fixes. Plan billed separately. Email Enod